Shipping & Returns

Goodwookie Productions LLC · Last updated: September 29, 2026

Everything in our store is made to order, just for you, by our print partners Printful and TapStitch. Here's how long that takes, what shipping costs, and what to do if something isn't right.

Shipping Is Free

We ship worldwide. Shipping is free on most items in our store; if an item does carry a shipping charge, you'll see it at checkout before you pay.

How Long It Takes

Your order is printed first, then shipped. Both times are estimates, not guarantees.

Step

United States

International

Printing

usually 2 to 7 business days

Delivery after printing

usually 3 to 5 business days, up to 14 for some items

usually 5 to 20 business days

You'll get an email with tracking once your order ships. If you order several items, they may arrive in separate packages. Holidays and carrier delays can add time, especially from mid-November to the end of December.

International orders. Customs duties, import taxes, and fees charged by your country aren't included in our prices and are paid by you when the package arrives.

Check your address. Please make sure your shipping address is complete and correct at checkout. We can't change it once your order has gone to print. If a package comes back because the address was wrong or incomplete, we can send it again, but the extra shipping cost is yours.

Returns and Refunds

Because each item is printed just for you, we can't accept returns or exchanges for a change of mind or a wrong size. Please check the size chart on each product before you order.

If something's wrong, we'll make it right. If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or give you a refund. Here's how:

Email info@goodwookie.com within 14 days of delivery. The sooner, the better.
Include your order number, a short description of the problem, and clear photos showing it (and the label on the item, if it's a size or wrong-item problem).
We'll reply within 2 business days with your replacement or refund. You won't need to send the item back unless we ask.

Refunds go back to your original payment method. Depending on your bank or card, they can take 5 to 10 business days to appear.

Small differences aren't defects. Colors can look slightly different on screen than in print, and placement can vary a little from item to item. That's part of printing each one by hand to order.

Lost or Missing Packages

Tracking hasn't moved, or your package hasn't arrived: email us within 14 days of the estimated delivery date and we'll open an investigation with the carrier. If it's confirmed lost in transit, we'll send a replacement.
Tracking says delivered but you don't have it: check with neighbors and around your property first, then contact your local post office or carrier. We're not responsible for packages confirmed as delivered, but we're happy to help you file a claim with the carrier.

Cancelling an Order

Email us as soon as possible if you need to cancel. We can cancel and refund in full only before your order goes to print, which can be within a few hours. After that, it's being made just for you and can't be cancelled.

Design Your Pet Orders

The same rules apply to Design Your Pet. Please look closely at your preview before you order; the design you see is the one we print.

Questions?

Email info@goodwookie.com or use the Contact form. We're a small business, so a real person will answer, usually within 2 business days.